Frequently Asked Questions
At A-Lumination Electric, we know that choosing an electrical company you can trust is important. To help you get to know us better, we’ve put together answers to some of the most frequently asked questions (FAQs) about our company, services, and commitment to customer satisfaction. Whether you’re curious about our experience, service areas, or what sets us apart, we’re here to provide the information you need. If you have any other questions, don’t hesitate to reach out—we’re always happy to help.
1. Do You Provide Residential and Commercial Services?
Yes! We provide both residential and commercial electrical services.
2. What If I Have an Electrical Emergency? How Quickly Can You Respond?
If you have an emergency, contact us and you will be greeted by a live person no matter what time of day or night it is. We offer 24/7 emergency service and will respond as quickly as we can to your needs!
3. Do You Offer Free Estimates?
Yes, we offer free estimates! But, please keep in mind that there is a trip charge that will be communicated with you prior to scheduling the appointment.
4. Are You Licensed, Bonded, and Insured?
Yes we are licensed, bonded, and insured. Your comfort, safety, and peace of mind are important to us.
5. Do You Offer Any Guarantees On Your Work?
We do have a Moneyback Guarantee! Your 100% satisfaction is our top priority, so we don’t consider our job done until you’re completely satisfied.
6. Do You Offer Financing Options for Large Projects?
Yes, we do have financing options through Synchrony. You can find out more information and apply here: https://a-lumination.com/financing/
7. Do Offer Hourly Pricing or Flat-Rate Pricing?
We charge by the job, not by the hour. So, in other words, we offer flat-rate, upfront pricing. We never want there to be any hidden fees or surprises, so you’ll always know the cost of the work before we begin.
8. What Areas Do You Service?
Our service area is spread out! We proudly serve all of Central Florida, including over 70 zip codes. We serve cities like: Cocoa Beach, Melbourne, Orlando, Lake Mary, Winter Park, College Park, Oviedo, Kissimmee, Windermere, Indian Harbor Beach, and so many others. Check out our full service area list here: https://a-lumination.com/service-area/
9. Do You Have Any Maintenance or Service Plans?
Yes, we do offer a Safety & Savings Electrical Maintenance Plan! Our goal is to help you maintain your equipment while also saving you money. Our maintenance plan offers benefits such as priority service, 10% off services, no service charges or dispatch fees, and so much more. Learn more about our maintenance plan here: https://a-lumination.com/maintenance-plan/
10. How Do I Know I Can Trust My Technician(s)?
We know how important it is to trust who you’re inviting into your home. That’s why we background-check and drug-test every A-Lumination technician. Not only that, but all technicians arrive at your home in a marked vehicle and uniform, so you always know you’re getting a trusted professional from our team.
11. When is it Time to Call an Electrician?
You should call an electrician if you experience flickering of lights on a constant basis, if you have circuit breakers that are not resetting, or when any electrical devices do not work.
12. What Are Your Hours?
We are open Monday-Friday from 7:30am – 6:00pm, but our call center is open 24/7!